In July, I wrote this post partly about the fact that there seems to a wide variance in both the value from month to month but also from box to box in a given month. At the time, when boxes started to vary from person to person, many of us assumed that it was because GlossyBox was starting to tailor the contents depending on the answers given when a subscriber completed the mythical Beauty Profile.
This is what I received this month (September). Looks pretty good huh?
Or does it? Brunette????? Can you imagine that I, Beauty Blogging Blonde would have answered the question about my hair colour any other way than BLONDE?? Not to mention how many people on Twitter have been complaining about the shades they received & at the time of writing, 4 people had tweeted me to say their palette was smashed when they received it.
When I signed up in May, I did so with an understanding that the first couple of boxes wouldn't be tailored but they would start to do so within a couple of months. I didn't expect that GlossyBox would ignore people on Twitter or their emails, or they would speak to their customers like children, or treat us like idiots. I forgave the weird little note in July. I forgave the inclusion of Xen Tan in 'Dark' last month as a bit of a blooper. 5 months on, with no indication that my boxes will be tailored any time soon, I absolutely will not forgive being treated like a dunce or being taken for a ride.
This is a screen shot from their website as of today. The message I take from this is 'we might not always get it right, but we will do our best to tailor as far as possible' not what they are actually doing of 'We are currently not tailoring but we will in the future' meaning new subscribers are basically subscribing to a lie.
This screen shot is an excerpt from their Twitter account, on Friday confirming that currently, all products are sent out at random. The mythical beauty profile I mentioned at the start has now been unavailable for existing subscribers since May/June to access, update & check. Why? So far, GlossyBox have ignored tweets from myself & others asking, so we remain in the dark.
Since receiving this month's box, I have logged in to unsubscribe. But there isn't an unsubscribe button. There isn't even an available area to find out how to unsubscribe without searching in the FAQs, where you are told 'to send an email with your account information'. Sooo, what account information do they need? I've emailed to ask & so far haven't even received an auto-response confirming receipt of my email.